Digital Service Terms

1.1. These Terms govern the use of the web-based software-as-a-service (SaaS) platform operated by Ordibu Yazılım ve Ticaret Limited Şirketi ("Service Provider") under the ORDIBU™ brand.

1.2. Definitions:

Platform: The web-based SaaS infrastructure developed and operated by the Service Provider.

SES (Smart Education System): The education management system application within the Platform.

Tenant: An institutional customer account with an independent workspace on the Platform.

User: A natural person assigned to a Tenant account and authorized to access the platform (administrator, teacher, student, parent, etc.).

Usage Right/Capacity: A numerical unit allocated for the use of a specific feature.

Feature: Digital service units available for purchase on the Platform.

Package: A ready-to-sell unit containing a specified amount of usage right/capacity for a Feature, offered at a set price.

1.3. These Terms apply in conjunction with the Distance Sales Agreement and Privacy Policy; in the event of a conflict, the document containing the specific provision shall prevail.

1.4. Corporate B2B arrangements: Institutional subscription agreements (MSA) and pilot programs entered into with educational institutions are governed by the Order Form and related agreement appendices (SLA, DPA, NDA). These Terms apply to such institutional users in addition to the applicable B2B agreements.

2.1. The Platform provides a comprehensive digital management system for educational institutions. Primary services include:

a) Academic Management: Curriculum planning, timetable creation, student grade and attendance tracking, exam management, optical form reading, academic reporting.

b) Communication Management: Internal messaging, parent notification, announcement system, real-time notifications (WebSocket).

c) Finance Management: Student enrollment payments, installment tracking, revenue reporting.

d) System Administration: User and role management, institutional configuration, branch management, feature/package management.

2.2. The service level and accessible features depend on the active usage right/capacity held by the Tenant account.

2.3. The Service Provider reserves the right to expand the platform scope, add new features, or update existing features. Changes that reduce core functionality will be communicated at least 30 days in advance.

3.1. Certain features on the Platform operate through purchased usage right or capacity units. Available usage right/capacity types:

a) User Capacity: The number of teacher, student, parent, and other user accounts that can be assigned to a Tenant account.

b) Storage Space: Disk capacity allocated for file upload and storage (in GB). When capacity is exceeded, new files cannot be uploaded.

c) AI Usage Service: A digital service provided for the use of artificial intelligence features (question generation, analysis, evaluation, etc.). Each operation consumes a specific amount of resources based on its complexity.

d) Email Sending Service: A digital service provided for sending notification emails to parents, students, and staff through the Platform.

e) Online Exam Attendee Capacity: The maximum number of users who can simultaneously participate in an online exam.

3.2. Purchased usage rights/capacities are assigned to the relevant Tenant account upon payment confirmation and become immediately available.

3.3. Usage rights/capacities cannot be transferred to other Tenant accounts or third parties, gifted, or converted to cash.

3.4. Renewal of depleted usage rights requires a new purchase. The Service Provider may offer automatic renewal options; in such cases, the user will be informed and their consent obtained in advance.

3.5. Unused usage rights/capacities remain valid until the end of the purchased subscription period. Unused balances are reset at the end of the period; this does not give rise to any refund right.

4.1. All purchased digital services are automatically activated upon receipt of payment confirmation from the payment infrastructure provider (iyzico) by the Service Provider.

4.2. Activation time: Instantaneous upon payment confirmation (instant activation). No waiting period is required for the service to become available.

4.3. In the event of delayed activation due to technical failure or system maintenance, assignment is completed within a maximum of 24 (twenty-four) hours.

4.4. Platform access is provided through modern web browsers with internet connectivity. Supported browsers: Google Chrome, Mozilla Firefox, Safari, Microsoft Edge (current versions).

4.5. Users log into the platform with their assigned username and password. The security of login credentials is the user's responsibility.

4.6. The Service Provider may limit session duration, control multi-device login, and temporarily restrict accounts in the event of suspicious activity for security purposes.

5.1. The User undertakes to use the platform solely for educational management purposes, in accordance with the principles of good faith and applicable legislation.

5.2. The following uses are strictly prohibited:

a) Testing the platform's security infrastructure, vulnerability scanning, reverse engineering, or attempting to decipher source code.

b) Gaining or attempting to gain unauthorized access to APIs or databases.

c) Accessing or collecting data from the platform using automated bots, scrapers, crawlers, or similar tools.

d) Uploading or attempting to upload malicious software (malware, viruses, trojans, etc.) to the platform.

e) Accessing or attempting to access data belonging to other Tenant accounts.

f) Excessive or abusive consumption of platform resources (CPU, memory, bandwidth).

g) Using the platform to host illegal, immoral, or rights-infringing content.

5.3. Upon detection of a violation, the Service Provider may exercise the suspension and termination rights specified in Article 7.

5.4. The User is responsible for all user activities under their Tenant account.

6.1. The Service Provider aims for the platform to be accessible at least 99.5% (ninety-nine point five percent) of the time per year. This target excludes scheduled maintenance and force majeure events.

6.2. Scheduled maintenance is performed during low-traffic hours whenever possible (02:00-06:00 Turkey time) and announced on the platform at least 24 hours in advance.

6.3. Emergency security updates may be applied without prior notification.

6.4. Technical support is provided via email at [email protected]. Support requests are processed on business days (Monday-Friday, 09:00-18:00 Turkey time).

6.5. Critical error reports (platform completely inaccessible) are responded to within a maximum of 4 (four) hours.

6.6. The Service Provider may change support channels, hours, or methods with prior notification.

7.1. The Service Provider may suspend a Tenant account or specific users in the following circumstances:

a) Detection of conduct in violation of the Usage Rules (Article 5).

b) Failure to fulfill payment obligations or suspicion of payment fraud.

c) Detection of activity threatening platform security.

d) Court order or request from a competent authority.

7.2. Prior to suspension (except in urgent security situations), the Tenant administrator will be notified via email and given a reasonable period to remedy the issue.

7.3. The Service Provider may permanently terminate service in the following circumstances:

a) Failure to remedy the violation stated in the suspension notice within 15 (fifteen) days.

b) Severe security breach (data leak, unauthorized access, malware upload).

c) Confirmed payment fraud.

7.4. Upon termination, read-only access to Tenant data is provided for 30 (thirty) days; data export may be performed during this period. After the 30-day period, all Tenant data is permanently deleted.

7.5. Users may request account closure at their own discretion. In such cases, the data retention and deletion policy in Section 7.4 also applies.

7.6. Termination does not extinguish the rights and obligations of the parties arising from the period prior to termination.

8.1. All intellectual property rights, including but not limited to the software, source code, design, interface, algorithms, database architecture, documentation, APIs, brand, and logo of the Platform are exclusively owned by the Service Provider.

8.2. The User is granted a limited, non-transferable, non-sublicensable license to use the platform within the scope of these Terms and for the duration of the service period.

8.3. Rights to content uploaded by Users to the platform (documents, exam questions, student information, etc.) belong to the respective user/institution. The Service Provider processes such content solely for the purpose of providing the service.

8.4. The following actions are strictly prohibited:

a) Copying, reproducing, distributing, or creating derivative works of the platform software.

b) Reverse engineering, decompiling, or disassembling the platform software.

c) Using any component of the platform for competitive purposes or analyzing it to develop similar services.

d) Using the ORDIBU™ brand, logo, or visual identity without authorization.

9.1. The Service Provider does not guarantee that the platform will be uninterrupted, error-free, or completely free from security vulnerabilities. The platform is provided "as-is".

9.2. The total liability of the Service Provider under these Terms shall not exceed the total service fees collected from the relevant Tenant account during the 12 (twelve) months preceding the event giving rise to liability.

9.3. The Service Provider shall not be liable for damages arising from:

a) User's incorrect data entry or misconfiguration.

b) Unauthorized access resulting from the user's failure to secure account credentials.

c) Issues arising from internet connectivity, user devices, or third-party software.

d) Force majeure events.

e) Outages or failures of third-party service providers (payment infrastructure, cloud infrastructure, email servers, etc.).

9.4. The Service Provider shall under no circumstances be liable for indirect damages, loss of profit, data loss, reputational damage, or special/punitive damages.

9.5. The User is personally responsible for the legality, accuracy, and currency of content uploaded to the platform.

10.1. These Terms come into effect when the user begins using the platform or purchases a service.

10.2. The Service Provider reserves the right to update these Terms in line with legislative changes, service scope updates, or commercial requirements.

10.3. Significant changes (related to user rights, pricing, data processing) are communicated at least 30 (thirty) days in advance through the platform and/or via email.

10.4. A user who continues to use the platform after a change notification is deemed to have accepted the updated Terms. If they do not accept, they have the right to close their account.

10.5. The current Terms text is always published on the platform's website.

10.6. These Terms are governed by the laws of the Republic of Türkiye; the Courts and Enforcement Offices of İzmir have jurisdiction over disputes.